Book Review: 101 Tough Conversations to Have with Employees by Paul Falcone

The day job requires me to pretend like I know how to manage employees so I subscribe to a number of newsletters for HR, entrepreneurs and managers. I don’t find a ton of useful information, although it is good reinforcement that in all situations common sense should prevail.

I recently read this interview with Paul Falcone, VP of Employee Relations at Time Warner Cable and thought I’d check out the book.

What I learned was that whether it’s lateness, harassment, poor behaviour or lousy productivity, you should do something, and you should do it sooner rather than later.

Paul definitely has a “corporate America” take on how to have these conversations, but I still found value in his guidelines and the sample dialogues.

Be clear.
Be direct.
Be fair.
Be firm.